Go to content Go to menu
 

Terms & Conditions

This Terms & Conditions Contract is between an employer/client, herein after to be called the ‘Client’ and Kateřina Dvorská, ID 87217023/a  The Happy Children Agency the owner of the The Happy Children Agency. A Client is defined as a person(s) who approaches The Happy Children Agency either via verbal or written instruction and requests The Happy Children Agency to introduce the Client to a Nanny, Mother’s Help (or any other childcare professional requested), herein after to be called the ‘Candidate,’ for the purpose of employment.

If you do not choose to hire one of our nannies or aupairs there will be no fee payable.

By registering with The Happy Children Agency either verbally or through written instruction the Client accepts and wholly understands The Happy Childre Agency’s Terms & Conditions of Business.  Any and all business undertaken by The Happy Children Agency is transacted subject to the conditions herein set out, each of which shall be incorporated and implied by any agreement with The Happy Children Agency.

 Services

The Happy Children Agency will introduce a Candidate to carry out work for the Client of such nature as notified by the Client.  Upon placing this request, the Client will specify its exact requirements by providing the full details of the work for which the Candidate is needed to carry out. 

The Client shall notify The Happy Children Agency immediately should it choose to engage a Candidate introduced or supplied by The Happy Children Agency.  As a result of such engagement, the Client agrees to pay a placement fee in accordance with The Happy Children Agency’s Fee Structure.

 

The introduction of a Candidate to a Client by The Happy Children Agency, directly or indirectly, is confidential and such introductions are made individually.  If the Client or a member of the Client’s staff or any acquaintance or associate of the Client, passes on an introduction to any other person or persons within six months of the Candidate’s introduction to the Client by The Happy Children Agency, resulting in the engagement of the Candidate, the Client shall be liable for payment of the full fee in accordance with the The Happy Children Agency’s Fee Structure for permanent placements. 

The Happy Children Agency is run by experienced nanny recruitment consultants each with substantial experience in successful nanny placements and endeavours to ensure, but cannot not guarantee, the suitability of any candidate introduced by The Happy Children Agency to the Client.  Suitability includes, but is not limited to, a Candidate’s character, honesty, reliability or professional capacity. The Happy Children Agency accepts no liability for any loss, damage, expense or compensation suffered or incurred of any nature by the Client, arising directly or indirectly from an act or omission by any Candidate introduced to the Client by The Happy Children Agency.

 

Our Full Refund Scheme

If a Candidate engaged in permanent employment or Aupair placement by the Client does not remain in the Client’s employment for at least two weeks or has their employment terminated by the Client within two weeks of commencement, The Happy Children Agency will provide a refund of placement fee, if all the following conditions are met:-

  1. The Client notifies The Happy Children Agency within 24 hours of the Candidate’s notice of termination.

  2. The Client paid The Happy Children Agency’s placement fee in full within 14 days of the invoice date, or by the start date (whichever is the soonest)

  3. The Client has not changed the Candidate’s location of employment, the hours originally agreed by the Candidate and Client or the original job description and has provided the Candidate with an employment contract.

  4. The Client did not terminate the Candidate’s employment or the Candidate did not resign due to unreasonable demands placed upon the Candidate by the Client or for reasons stated above in ‘3’. 

  5. The Client still intends to employ a Nanny.

  6. The Client has allowed The Happy Children Agency 4 weeks (commencing from the date the Client notified The Happy Children Agency of the original Candidate’s resignation or notice of termination) as sole Agency engaged by the Client to recruit a suitable replacement Candidate to be engaged by the Client and the Client has not taken on another Nanny.

If the Client has not met the above conditions (1) to (6) The Happy Children Agency, the Client is responsible for full payment of the initial placement’s invoice and no refund is due.  Should the Client find the Candidate unsuitable and still retains the Candidate under their employment, The Happy Children Agency will offer no refund to the Client. 

If it is temporary employment we do not normally offer a refund (unless there are exceptional circumstances with prior agreement) if the nanny has started with the family. 

If it is a One-Year Childcare service we do not normally offer a refund either (unless there are exceptional circumstances with prior agreement) if the nanny has started with the family.

 

Fee Structure

The Client holds full responsibility for informing The Happy Children Agency immediately upon enlisting the Candidate’s services whether the Client intends to engage a Candidate on a permanent or temporary basis.  Unless specifically stated by the Client, a request for a permanent Candidate will be assumed by The Happy Children Agency, and the applicable fee will be charged to the Client. 

1. Should the Client choose to engage a Live-In or Live-Out Candidate for permanent employment within the Czech republic,  The Happy Children Agency charges a standard fee equal to one month of the Candidate’s salary.

3. Should the Client choose to engage a Candidate for employment abroadThe Happy Children Agency charges a standard fee of 5x of the Candidate’s week net salary.

4. Should the Client wish to engage a Candidate for temporary employment a fee of €30/500CZK per night/day will be charged if paid within 3 days of invoice. .All fees not settled in accordance with The Happy Children Agency’s Terms & Conditions of Business are subject to an additional 10% surcharge on each re-invoice which may occur every 7 days.

5.Should the Client wish to register with The Happy Children Agency for One-Year Childcare Service a fee of  €60/1500CZK will be charged every month with the maturity date on 10th day of the month.

6. Should the Client choose to engage an Aupair, The Happy Children Agency charges a standard fee equal to 5x of the Candidate´s week salary.

7.  The Client is responsible for paying any temporary Candidate separately and directly.  Should any temporary employment of a Candidate introduced (directly or indirectly) by The Happy Children Agency be extended or made permanent within 3 years of The Happy Children Agency’s introduction of the Candidate to the Client, the Client is required to pay the difference between the original ‘temporary candidate’ fee charged and the actual fee that is due on the new time period of employment. 

8.  There are no refunds due should the Client cancel the booking or reduce the days required once the booking has been made and confirmed on both sides.   In cases where a Candidate is employed for specified dates but continues to work for the Client afterwards or is allowed to remain in the household on a paid or unpaid basis beyond the specified dates, then the Client will be charged the appropriate additional fee. 

The Happy Children Agency will issue an invoice after the Client has accepted a Candidate – verbally or through written instruction – for employment.  Fees for temporary placements are payable by the Client within 3 days of the invoice being issued. For all fees not settled in accordance with The Happy Children Agency’s Terms & Conditions of Business are subject to an additional 10% surcharge on each re-invoice which may occur every 7 days.  This is cumulative and will be added to each invoice until it is paid.

Fees for permanent placements are payable by the Client within 14 days of the invoice being issued or advance of the booking commencing, whichever soonest.   For all fees not settled in accordance with The Happy Children Agency’s Terms & Conditions of Business are subject to an additional 10% surcharge on each re-invoice which may occur every 7 days.  This is cumulative and will be added to each invoice until it is paid.

Fees for One-Year Childcare Service are payable by the Client within 7 days of the invoice starting on the 10th day of the month. For all fees not settled in accordance with The Happy Children Agency’s Terms & Conditions of Business are subject to an additional 10% surcharge on each re-invoice which may occur every 7 days.  This is cumulative and will be added to each invoice until it is paid.

Fees for Aupair placements are payable by the Client within 14 days of the invoice being issued or advance of the booking commencing, whichever soonest.   For all fees not settled in accordance with The Happy Children Agency’s Terms & Conditions of Business are subject to an additional 10% surcharge on each re-invoice which may occur every 7 days.  This is cumulative and will be added to each invoice until it is paid.

VATs are included in prices.

 

Employment Contract & Client Responsibility

Should the Client wish to interview and/or employ a Candidate outside of place of living, the Client is responsible for paying all travel expenses incurred by the Candidate for the return travel.

The Happy children Agency holds no responsibility for the Client and Candidate’s employment contract and such matters are to be arranged between Client and Candidate. The Happy Children Agency may offer a template Employment Contract, which the Client may use as a guide or point of reference.  Once the contract between Client and Candidate is drawn, the Client is responsible for the submitting a copy to The Happy Children AgencyThe Happy Children Agency is not liable for any losses, personal injury or death resulting from its negligence. 

Additional to The Happy Children Agency taking up references on the Candidate, the Client agrees to also satisfy himself as to the suitability of any Candidate and shall take up any references provided by the Candidate and/or The Happy Children Agency before engaging the Candidate in employment.  The Client shall be responsible for obtaining work and other permits for the Candidate where necessary.  It is the responsibility of the Client to inspect original employee documentation as it is not always possible for The Happy Children Agency personnel to do so. Client holds full responsibility for the arrangement of any medical examinations and/or investigations into the medical history of the Candidate and qualifications as may be required by law. The Client shall ensure that any nanny the Client employs has public liability insurance and the Client shall also ensure the Client has employers' liability insurance in force for any nannies the Client employs. 

If it is within the Czech republic the Client is responsible to make clear if the Candidate will work as self-employed person or will be employed by the Client. If it is a self-employed position the Client is responsible to inspect the Candidate´s validation of working registration.

 The Happy Children Agency provides a complete service to parents – making the whole process as simple as possible.  Additional to finding the ideal experienced nanny for you and your family, we can help you in the following if requested: nanny contracts, nanny pay, nanny tax, paediatric First Aid courses, nanny DBS checks, auto enrolment etc.  The contract above represents our exact Terms & Conditions of Business.